FAQ
Shopping
How do I place an order?
Simply browse our collection, select your preferred product, choose the required options (if available), add it to your cart, and proceed to checkout. Complete your payment and shipping details to confirm your order.
Can I modify or cancel my order after placing it?
Yes, you can request changes or cancellation before your order is processed or shipped. Please contact our customer support as soon as possible, and we'll do our best to assist you.
Payment
What payment methods do you accept?
We accept Cash on Delivery (COD) and secure online payment methods. The available payment options will be displayed at checkout.
Can I pay with Cash on Delivery (COD)?
Yes, Cash on Delivery is available in most cities across Pakistan. Availability may vary depending on your delivery location.
Will I receive a payment confirmation?
Yes. Once your payment is successfully processed, you will receive an order confirmation via email or SMS, depending on the contact information provided.
Returns
What is your return and exchange policy?
We accept returns and exchanges for eligible items within 7 days of delivery. Products must be unused, unwashed, and in their original condition with all tags attached.
Can I exchange an item for a different size or color?
Yes. If the requested size or color is available, we'll be happy to arrange an exchange. Please contact our customer support to start the process.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or exchange as quickly as possible.
Are shipping charges refundable?
Shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item sent by Pashmica.
Shipping
How long does delivery take?
Orders are typically delivered within 3–5 business days across Pakistan. Delivery times may vary depending on your location and public holidays.
How much is the shipping fee?
Shipping charges are calculated at checkout based on your delivery location and any ongoing promotional offers.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment's progress.
Do you deliver all over Pakistan?
Yes, we deliver to most cities and towns across Pakistan. If your location is serviceable, you can place your order directly through our website.